Blue Host Down: No Warning to its Loyal Customers
Jul. 23rd, 2007 by ShaunOk so it’s about 4:00pm on July 23rd when I get home and I decide to check up on my site to see if everything is running smoothly. I did some snoopin’ around and figured out that both of my sites on bluehost.com aren’t working but other sites on the internet are. So I go to blue host (my hosting company) and try to get some tech support, I noticed their site was running slow to. Somehow I managed to engage in an online chat with an operator “Mitch” who will explain the rest of the story to you:
Shaun[18:24]: Both of my sites that are on Bluehost.com aren’t working.
Mitch[18:24]: Unfortunately, the admin found some corruption on the drive that was leading to performance issues. He is in the process of rebuilding the /home file tree. The admin currently estimates about 2 hours before it’s back up. All your data will be fine and will be brought back up as soon as possible.
Shaun[18:24]: I have two sites with bluehost and they are both not working, is it just my two sites?
Shaun[18:25]: I even had problems loading loading bluehost.com
Mitch[18:25]: it’s a lot of sites
Shaun[18:26]: yikes good thing I wasn’t advertising today that would have cost me a lot of money
Shaun[18:27]: any idea how many other sites were affected?
Mitch[18:32]: a lot I dont’ know the number
Shaun [18:33]: thanks I hope you fix the problem soon… and you better start warning your customers
2 hours? Wow! If I was advertising today on Google with my e-commerce site and I didn’t notice my server was down I would have lost a lot of money. I would have been one pissed off customer. I didn’t get any e-mail notification, no phone call absolutely nothing. This is some poor service, they need to get off their asses and get on their mass e-mail program thingys and start warning their customers.
My message to Blue host: YOU BETTER HAVE A DAMN GOOD APOLOGY TO THE OTHER SITES WHO LOST A CRAP LOAD OF MONEY BECAUSE OF YOU… Grr! I’m pissed 
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July 24th, 2007 at 4:50 am
Wow, that sucks! They should apology for downtime like that.
I was without internet for the whole weekend. I doubt I will get anything from my internet provider.
July 24th, 2007 at 7:23 am
That sucks. I’ve heard about things like that on bluehost before. I haven’t had any problems with godaddy’s hosting server yet. Knock on wood!
July 24th, 2007 at 11:59 am
Thomas this was my hosting company not my ISP. If i was advertising I would have gotten charged for the clicks to my site but the visitors would not be able to see my site.
I didn’t know that blue host had this bad rep. I might consider switching.
July 24th, 2007 at 9:19 pm
Is bluehost that bad? I have been using it for a few months and I do not have any problems with them yet.
But it’s true, if I were to do adwords on my website and the host is down, all the money will go down the drain. And you know what is the worst thing? A customer may tried to click 2 or 3 times on the same ad just to see if the link is really not working. So there will be more money going down the drain.
July 24th, 2007 at 11:52 pm
yup exactly that’s who knows how much they cost other people.
July 25th, 2007 at 8:09 am
I just started using BlueHost and have experienced 2 downtimes in the last two weeks. But the downtime only lasted for 30 minutes. I just have one complain that BlueHost does not notify its users about the downtime.
July 26th, 2007 at 10:01 am
I agree. I guess I was fortunate that my domains didn’t have any downtime. Although, BlueHost really does have superior customer support. Brinkster is the worst.
July 26th, 2007 at 11:18 am
They do have good customer support I must agree with that.