Shaun Low

Yesterday I received an email from a reader of my Internet Marketing 101 blog. On a post called Five Secrets to Promoting Your Business Blog I included a recommendation to post to influential blogs in your niche.

The reader responded that one barrier to leaving comments on blogs is the use of CAPTCHAs–those annoying, messy boxes of alpha-numerics that are supposed to separate the people from the machines. Unfortunately, they can be an impenetrable barrier to people with disabilities. More unfortunately, MaineBusiness.com, which hosts my blog, uses CAPTCHA to prevent comment spam on their site. (So does TypePad, which powers this blog.)

The reader mentioned that census figures show 20% of the population are somehow disabled; obviously, not all of the would be stopped by a CAPTCHA, but why would you use a tool that stops the voice of your reader and quiets the conversation on your site?

Obviously, there’s a very good reason for using CAPTCHAs. They help stem the tide of comment spam generated by computers. Spammers use computers to send out an infinite, unending stream of spam to online forms for a variety of reasons. These spams reduce the signal to noise ratio, clog the tubes of the Internet, and reduce everyone’s productivity.

New CAPTCHA tools often give people alternatives to those messy alphanumerics. Sometimes there’s also an audio option (the computer will read you the answer and you type it in) or a simple math problem (what is 2 + 0) that these spam bots haven’t yet caught up with.

Regardless, it’s an ongoing battle between keeping communication flowing while keeping noise out. In a recent post, I talked about some of the benefits I’ve seen by using some non-CAPTCHA tools on online forms. However, ultimately spammers will figure those out as well.

We are in an arms race with the spammers, and of course there are innocent bystanders that are getting hurt, or at least disenfranchised.

There’s no right answer on how to handle the balance of reducing incoming spam and keeping the lines of communication open with any human who wants to be part of the conversation. Each company, each Web site owner, and each blogger needs to make their own decision.

What have you found that works for you?

Comments

Rich Brooks is president of flyte new media, a Web site design and Internet marketing company in Portland, Maine. Flyte works with small businesses to build professional Web sites that often include e-commerce, Flash and content management systems. They promote their clients’ sites through search engine optimization, e-mail marketing, business blogs and podcasts, and viral marketing.

About The Author

Rich Brooks is president of flyte new media, a Web site design and Internet marketing company in Portland, Maine. Flyte works with small businesses to build professional Web sites that often include e-commerce, Flash and content management systems. They promote their clients' sites through search engine optimization, e-mail marketing, business blogs and podcasts, and viral marketing.

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This entry was posted on Wednesday, February 20th, 2008 at 11:53 am and is filed under The Net. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.